Our Line Model allows us to function as your “Technical Representative” for any number of instrument lines in a defined area. We will directly interface with end users to provide field service including hotline support, repair and maintenance, spare part stocking and logistics, and invoicing.
For OEMs that need to complement their existing field service capabilities, PEAK-Service USA offers its Triangle Model to provide on-demand maintenance. OEMs remain the first point of contact for end users and we offer the resource flexibility to manage additional service needs.
We leverage PEAK-Service GmbH’s proprietary repV® software to manage service order activity, including repair status, service updates and statistical instrument quality tracking. The repV software also provides real-time Web-based access to your service data.
PEAK-Service USA enables medical device and instrumentation manufacturers to offer unparalleled on-site support, including:
- Repair (on-site and depot)
- Installation
- Installation Qualification (IQ)/Operational Qualification (OQ)
- Spare-part Fulfillment
- Inventory Management
- Loaner Pool Management
- Retrofits
- Upgrades
- Product Improvement Assistance
For more information, visit PEAK-Service USA.
